Delivery Policy

We’re working closely with Royal Mail to ensure contact-free deliveries are carried out so that we can provide a safe and reliable service to you. Some of the measures currently being taken include:

For parcels delivered by Royal Mail that won’t fit through letterboxes, the item will be placed at the door. Having knocked on the door, the delivery person will then step aside to a safe distance whilst the item is retrieved. This will ensure that items are delivered securely. If you are unable to come to the door then will be issued with a card, advising you of other ways you can arrange to get your item.

We aim to dispatch your products within 24 hours of receiving your order. However, during busy periods the dispatch time could extend to 48 hours. In any case, you will always receive a dispatch email or text message. 

 

Please keep in mind that during holidays, limited edition launches, or sale periods order processing may vary.


UK Mainland Delivery

We have two different shipping rates for mainland UK areas; 

Please note: All orders placed before 2pm will be shipped out the same working day, while any orders placed after 2pm are not guaranteed to leave us the same working day and are likely to be shipped the following working day. Delivery is between Monday to Friday.


Royal Mail Tracked 24 - £4.10 - Royal Mail Tracked 24 aims to deliver your item the next working day. 


Royal Mail Tracked 48 - £3.60 - Royal Mail Tracked 48 aims to deliver your item in 2 – 3 working days. 


Royal Mail Special Delivery Guaranteed by 1pm -  Guaranteed delivery working day by 1pm If you order by 2.00pm the latest. 


From Thursday 24 December we reinstated our temporary timed guarantees for our Special Delivery Guaranteed by 9am and 1pm services.

  • For items posted from Thursday 24 December 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 9am the next working day will be by 11.00am the next working day*
  • For items posted from Thursday 24 December 2020 onwards, our guaranteed delivery for Special Delivery Guaranteed by 1pm the next working day will be by 4.00pm the next working day.
  • This includes items where a Saturday guarantee has been purchased.


Free Delivery – When you spend £65 or more you will be qualified for a free delivery service. This will be sent via Royal Mail Tracked 48 (Terms & Conditions apply)

 

International Shipping:

We are happy to announce that, we are now shipping to all EU Countries, USA, Canada, Australia and India. 

Due to the current worldwide situation with Covid-19, please note that there are two types of delivery services we offer for International shipping:

  • International Standard Shipping - Europe delivery aim: 3-5 business days and Worldwide delivery aim: 5-10 business days.
  • International Tracked and Signed Shipping - Europe delivery aim: 3-5 business days and Worldwide delivery aim: 5-7 business days

*Covid-19 Delivery Update from Royal Mail*

Wednesday 27 January 2021

Deliveries and collections are taking place in almost all parts of the UK today. However, deliveries may be disrupted in some areas due to resourcing issues in a number of our delivery offices. Please see the 'Royal Mail Deliveries' section below. We’re working hard to deliver as comprehensive a service as possible to all our customers during these challenging times.

Every single parcel and letter is important to us. Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards. This is due to the exceptionally high volumes of mail posted during this further lockdown period, alongside necessary coronavirus-related measures we have put in place in local mail centres and delivery offices to keep our people and customers safe. In such cases, we always work hard to get back to providing our usual level of service as quickly as we can.

We will continue to update you as we get updates from Royal Mail. Thank you for your patience and understanding.